Tell me about JUMP’s 100-night trial.
Buying a mattress is truly like investing in your sleep and our customer’s night-time comfort is at the top of our priorities. We’re happy to offer a one-time (1) 100-night trial period per customer, so you may sleep sound on your decision. A customer using the same credit card, email address, or shipping address will not be eligible for a retrial of the same product. If you are unhappy with your JUMP mattress after trying it for at least 30 nights (normal adjustment period), you can return it for a full refund and we’ll come pick it up free of charge. We’ll simply require a few photos of the mattress to ensure that it wasn’t mistreated during the trial period. The photos must clearly show that the entire mattress (6 sides) is free of any stain(s), rip(s) or anything unsanitary in-order for the return to be scheduled and the refund process to take place. It’s that easy! Well, it’s actually pretty easy because our return rate is the lowest in the industry. Please note that only the mattresses available on our website are covered, all custom made or out of standard mattresses are final sales.
As the purchaser, it’s ultimately your responsibility to choose the right size product but don’t worry if you make a mistake. We offer each customer a one-time size exchange during the trial period. This exchange will however count as completion of the trial. So try to get it right the first time, you’ll save yourself from having to wait around for another delivery and it’s better for the environment.
We offer free shipping to all 10 Canadian provinces where courier and truck service is available. For shipping inquiries to Canadian territories or to the USA please contact us at email@example.com or 1-800-699-9217. If for whatever reason it is impossible for us to offer you free shipping and our 100-night trial at your address, you will be contacted by one of customer service members and a full refund will take place prior to delivery.
Returns & Refunds
The refund process will begin once we receive the photos requested of the product and the pickup has been completed. You will be refunded for the product(s) returned on the payment method used for the purchase. The refund process typically occurs 3-10 business days after the pickup date. It’s normal for your bank to only post the refund 3-5 days after we processed the refund.
Tell me about delivery time. How many more sleeps before I finally JUMP into bed?
We’re not here to test your patience. Delivery time is between 2 and 7 business days.
JUMP wasn’t a match. What happens to the mattress when it’s returned?
Every returned mattress is inspected and evaluated. If it’s in good condition, we donate it to a charity so it may have a second life.
What is JUMP’s warranty policy?
We’re working hand in hand with Canadian companies to create the ideal products in terms of quality and comfort. In order to satisfy the needs of the Canadian market, we offer a 10-year warranty on every mattress.
What about the firmness of JUMP mattresses?
Support and comfort: that’s what defines a JUMP mattress. All our mattresses are made of 3 ethically sourced foam layers. When we say sleep on a cloud here at JUMP, we’re most likely talking about our top Jump-Air foam layer. In terms of firmness, the top layer will contour to your natural body shape, fully supporting your lower back, allowing all muscles to fully relax and release tension. You’ll never have that sinking feeling in our mattresses as we use only the highest quality materials.
Hot or not? (AKA am I going to sweat all night?)
Nope! The comfy Jump-Air top layer uses Air Cell technology that’s designed to keep you cool while you sleep. It’s made to regulate body temperature so you don’t sleep too hot or too cold.
Jumping for Joy! Let us guide you through the steps of unboxing your new mattress.
The only thing you need to do is to unbox the mattress and remove the plastic wrap. The mattress will quickly expand, but it will take 24-48 hours to reach its full size and comfort. Box and plastic wrap should be recycled.
Flip the mattress: fact or myth?
Myth! Don’t flip it. It’s been created with a base and a top layer. However, we suggest you rotate it (180-degree turn) once every 6 months.